Return and Refund Policy

Thank you for shopping with us! We strive to provide high-quality products and excellent service. Please review our policy below regarding returns and refunds.

No Returns or Refunds

• All Sales Are Final: We do not accept returns, exchanges, or refunds for any products purchased from our store. Once an order is placed and processed, it is final. We encourage you to review all product details carefully before making a purchase.
• Product Descriptions: We make every effort to provide accurate and detailed product descriptions, including photos and specifications, to help you make an informed decision. If you have any questions about a product before purchasing, please contact us for clarification.

Order Issues

• Damaged or Incorrect Items: If you receive a product that is damaged or not what you ordered, please contact us immediately at hello@thepromiseandpurpose.com  with photos of the issue. We will review your case and work with you to resolve the issue.
• Missing Items: If an item is missing from your order, please reach out to us within 7 days of receiving your shipment. We will investigate and take appropriate action to address the issue.

Order Cancellation

• Order Changes or Cancellations: Once an order is placed, we are unable to make changes or cancel the order. Please ensure all details are correct before completing your purchase.

Customer Service

• Questions or Concerns: If you have any questions or concerns about our products or policies, please contact our customer service team at hello@thepromiseandpurpose.com .  We are here to assist you!

Thank you for your understanding and for choosing our store. We appreciate your business and look forward to serving you!