Girl You Got This Collection - Black Short Purple Curly Hair Desk mat - YGTW01PURP

◾ Three sizes available: : 12" x 18", 12" x 22", and 15.5" x 31"

◾ Material: Neoprene with black rubber bottom

◾ Thickness: 4 mm

This product is printed, packaged, and shipped from a print-on-demand partner in Georgia. Please note that items fulfilled through print-on-demand services may ship separately from in-house items. This means that if you order both items, they may arrive in separate packages. All packages are shipped with tracking numbers. 

Order Processing: All orders are processed within 5-10 business days. Our business hours Tuesday - Friday 9am - 3pm Central. Orders are not processed on weekends or holidays. If we experience a high volume of orders, processing times may be extended. We will notify you of any delays as soon as possible.

Our processing and shipping policies can be found here.

This product ships via DHL from our printing partner facility.

This product is printed, packaged, and shipped from a print-on-demand partner in Georgia. Please note that items fulfilled through print-on-demand services may ship separately from in-house items. This means that if you order both items, they may arrive in separate packages. All packages are shipped with tracking numbers. 

• Standard Shipping: Typically 5-7 business days. Shipping costs are calculated at checkout based on the weight and size of your order.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Shipping Address

• Please ensure that your shipping address is correct at checkout. We are not responsible for delays or issues arising from incorrect or incomplete addresses provided by the customer.

Delivery Issues

• Missing or Lost Packages: If your package has not arrived within the estimated delivery time, please contact us for assistance. We will work with the shipping carrier to resolve any issues.
• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will assist you with a replacement or refund as needed.

No Returns or Refunds

• All Sales Are Final: We do not accept returns, exchanges, or refunds for any products purchased from our store. Once an order is placed and processed, it is final. We encourage you to review all product details carefully before making a purchase.

Order Issues

• Damaged or Incorrect Items: If you receive a product that is damaged or not what you ordered, please contact us immediately at hello@thepromiseandpurpose.com  with photos of the issue. We will review your case and work with you to resolve the issue.

• Missing Items: If an item is missing from your order, please reach out to us within 7 days of receiving your shipment. We will investigate and take appropriate action to address the issue.

Order Cancellation

• Order Changes or Cancellations: Once an order is placed, we are unable to make changes or cancel the order. Please ensure all details are correct before completing your purchase.

Our policies can be read here.

Hand wash only using mild soap and warm water. Leave to air dry. Avoid contact with chemicals, oils, or rubbing alcohol. Do not soak in water. Please handle with care.

◾ Design Disclaimer: Our design was made using AI art generated by our design team. It is not to be duplicated, reproduced, or sold without consent from our company. 

◾ Mock-up Photo Disclaimer: Some product photos may feature digital illustrations for demonstrative purposes. While we strive to represent our products accurately, slight variations may occur between the digital renderings and the actual physical items due to differences in lighting, monitor settings, product size, and manufacturing processes. Rest assured, the product you receive will closely resemble the design depicted in the listing. If you have any questions or concerns about the appearance or features of a specific product, please don't hesitate to reach out to us.