Sunflower Monogram Personalizable Tumbler

◾ Size: 20oz 

◾ Material: 18/8 304 food grade stainless steel, double walled

◾ Design type: Sublimation

This product is printed, packaged, and shipped from Birmingham, Alabama. All packages are shipped with tracking numbers.

Order Processing: All orders are processed within 5-10 business days. Our business hours Tuesday - Friday 9am - 3pm Central. Orders are not processed on weekends or holidays. If we experience a high volume of orders, processing times may be extended. We will notify you of any delays as soon as possible.

Custom Orders: Please allow additional time for custom or personalized orders. The processing time for these items will be specified on the product page.

Our processing and shipping policies can be found here.

We ship via USPS and UPS.

• Standard Shipping: Typically 5-7 business days. Shipping costs are calculated at checkout based on the weight and size of your order.
• Expedited Shipping: 2-3 business days. Additional charges apply.
• International Shipping:
• We offer international shipping to select countries. Delivery times and rates vary by destination. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

Shipping Address

• Please ensure that your shipping address is correct at checkout. We are not responsible for delays or issues arising from incorrect or incomplete addresses provided by the customer.

Delivery Issues

• Missing or Lost Packages: If your package has not arrived within the estimated delivery time, please contact us for assistance. We will work with the shipping carrier to resolve any issues.
• Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage. We will assist you with a replacement or refund as needed.

No Returns or Refunds

• All Sales Are Final: We do not accept returns, exchanges, or refunds for any products purchased from our store. Once an order is placed and processed, it is final. We encourage you to review all product details carefully before making a purchase.

Order Issues

• Damaged or Incorrect Items: If you receive a product that is damaged or not what you ordered, please contact us immediately at hello@thepromiseandpurpose.com  with photos of the issue. We will review your case and work with you to resolve the issue.
• Missing Items: If an item is missing from your order, please reach out to us within 7 days of receiving your shipment. We will investigate and take appropriate action to address the issue.

Order Cancellation

• Order Changes or Cancellations: Once an order is placed, we are unable to make changes or cancel the order. Please ensure all details are correct before completing your purchase.

Our policies can be read here.

◾ Microwave Use: Our sublimated items are microwave safe. However, to prevent damage and maintain the design's integrity, avoid prolonged heating and do not use in high-temperature settings.

◾ Dishwasher Use: We recommend handwashing to preserve the design's quality. If using a dishwasher, place the item on the top rack only and use a gentle cycle. Avoid using harsh detergents or high heat settings to prevent fading and damage.

◾ General Care: Avoid Abrasive Cleaners: Use mild soap and a soft sponge for cleaning. Handle with Care: Avoid using abrasive materials or scrubbing the design directly. Storage: Store in a cool, dry place to maintain the item’s quality.

◾ Design Disclaimer: Our design was made using AI art generated by our design team. It is not to be duplicated, reproduced, or sold without consent from our company. 

◾ Mock-up Photo Disclaimer: Some product photos may feature digital illustrations for demonstrative purposes. While we strive to represent our products accurately, slight variations may occur between the digital renderings and the actual physical items due to differences in lighting, monitor settings, product size, and manufacturing processes. Rest assured, the product you receive will closely resemble the design depicted in the listing. If you have any questions or concerns about the appearance or features of a specific product, please don't hesitate to reach out to us.